ddress: 128 Egan Road Phone: 08030940749, 08023375969 Covenant University, Ota, Ogun State. E-mail: doubleowo@hotmail.com OWOLABI OWODE Career Objective: To contribute effectively to any organization I find myself and to strive for excellence so as to attain professional distinction and proficiency. Skills and Qualities Possessed: * Ability to co-ordinate group activities * Ability to solve problems using initiative and creative approach * Ability to work effectively and efficiently with little or no supervision and meeting set objectives * Ability to communicate with people effectively, possession of high integrity, transparency and honesty. * Team player, strong customer service orientation, interpersonal skills and ability to learn. Courses Attended: * Customer services and quality (Positive image of London) * Internal control course (Mobolaji Lawal and Associates) * Tellering, customer services and fraud prevention – a practical approach (Superflux international Limited) * Review of operational procedure and process in banking (GTB Operations Head) * 1st customer care workshop ( Nigerian Communication Commission) – Golden Gate Restaurant Ikoyi * Building customer service capacity (Restral Consulting Limited) * Experienced staff Intensive Training – Skye Business School, Ibadan Professional Membership: * Student Member – Association of Certified Chartered Accountant (London) * Certified Information System Auditor – CISA Member M.Sc. Business Administration in View Lagos State University, Ojo, Lagos. Work Experience May 2004 – Nov 2004 Guaranty Trust Bank PLC Customer Service Job Description * Liaising with NSPMC and superflux International as regards cromalin proof * Treating both incoming and outgoing letter of references. * Treating credit checks from embassies and other related bodies. * Giving periodic statement of account holders and /or their duly authorized representative upon request. * Communicate to customers of any changes in bank’s policy or practices Nov 2004 – September 2007 Guaranty Trust Bank PLC Operation Department * Payment and receipt of cash, payment and treatment of clearing cheques, in house cheques/drafts. * Daily batch checking/call over of posting in the unit. * Treatment of cash in transit, draft settlement and various in-house ticklers. * Processing of fund transfer of PHCN pay direct, Mtel pay direct and other related bodies. * Head-bulk room tellers in charge of receipt of bulk amount, Starcomms, UK visa payment and a host of others. * Treating of foreign currency related transactions and domiciliary account desk. (e.g. Dollars, Euro, Pounds etc.) * Payment of Western Union Money transfer * Processing of travelers cheques, bureau de change transactions. Oct 2007 – Dec 2008 Skye Bank Plc. Head of Operations * Vault Custodian * Supervises all teller and ensure appropriate authorization and confirmation of all transactions. * Ensures issuance of cash certificate at month end. * Updates of all registers in my custody such as vault registers, vault movement registers, cash summary registers, key movement registers and host of others. Dec 2008 – April 2010 Skye Bank Plc., Sango Ota Branch Head of Operations * Supervises Customer Service unit by guiding them in accordance with the policy of the bank. * Authorization of account opening, account closure, standing instructions, stop payment instructions and other restrictions placed on account. * Vault custodian * Co-ordinates the knowledge sharing session (KSS) on wee